{"id":22984,"date":"2022-10-24T10:59:47","date_gmt":"2022-10-24T14:59:47","guid":{"rendered":"http:\/\/www.montclair.edu\/information-technology\/?p=22984"},"modified":"2023-05-25T10:25:59","modified_gmt":"2023-05-25T14:25:59","slug":"servicenow-portal-upgrade-incident-request-tracking","status":"publish","type":"post","link":"https:\/\/www.montclair.edu\/information-technology\/2022\/10\/24\/servicenow-portal-upgrade-incident-request-tracking\/","title":{"rendered":"ServiceNow Portal Upgrade &#8211; Incident\/Request Tracking"},"content":{"rendered":"<p dir=\"ltr\">Information Technology is pleased to announce the upcoming release of our new self-service portal in ServiceNow.\u00a0 The new portal will allow you to create incidents and requests for the technology services you need in one convenient place. <strong>This new release will be rolled out on Friday, October 21, 2022<\/strong>.<\/p>\n<p dir=\"ltr\">From the self-service portal, you will be able to do the following:<\/p>\n<ul>\n<li>\n<p dir=\"ltr\" role=\"presentation\">Submit an incident to Information Technology, local academic technology teams, Human Resources, Finance and Treasury, and Red Hawk Central <strong>(Please do not submit multiple tickets for the same request)<\/strong><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" role=\"presentation\">Utilize our Service Catalogs for requests for access to applications like Banner or request new equipment<\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" role=\"presentation\">Check your equipment status and request new\/replacement assets<\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" role=\"presentation\">Find items on our knowledge base<\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" role=\"presentation\">Request audio-visual or computer loaner equipment<\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\">Here\u2019s an image of how the new landing page will look.\u00a0 We\u2019re hoping that this new interface will provide a better user experience while improving service response times.<\/p>\n<p dir=\"ltr\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/rVX7d03rNK-ZuC9L793_mRXuHk67_zLWe2-cQmIWq4gJTmdvagJ5VLPnMGiMJuw6FBUoef-9ek127tqaX3wqy7kaTe06twcytxOi2DwxqQSu97jVQAituJI4hh3H-Nu9KXFzQWvQfMPY8SBT5pY2K7GJEMNERlrrqptV_r0rQbLMJcmMXdKS5IsDYQ\" alt=\"\" width=\"624\" height=\"325\" data-bit=\"iit\" \/><\/p>\n<ul>\n<li>\n<p dir=\"ltr\" role=\"presentation\"><a href=\"https:\/\/montclair.service-now.com\/ditportal\/\">Access Self-Service Portal<\/a><\/p>\n<\/li>\n<li>\n<p dir=\"ltr\" role=\"presentation\"><a rel=\"noopener noreferrer\" href=\"http:\/\/www.montclair.edu\/information-technology\/wp-content\/uploads\/sites\/168\/2022\/10\/Redesigned-ServiceNow-Portal-User-Guide.pdf\" target=\"_blank\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/www.montclair.edu\/information-technology\/wp-content\/uploads\/sites\/168\/2022\/10\/Redesigned-ServiceNow-Portal-User-Guide.pdf&amp;source=gmail&amp;ust=1666709834678000&amp;usg=AOvVaw1ltnoFtA6hihn7m99CcodI\">User Guide for Self-Service Portal<\/a><\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Information Technology is pleased to announce the upcoming release of our new self-service portal in ServiceNow.\u00a0 The new portal will allow you to create incidents and requests for the technology services you need in one convenient place. This new release will be rolled out on Friday, October 21, 2022. From the self-service portal, you will [&hellip;]<\/p>\n","protected":false},"author":120,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5,7,13],"tags":[53,55,54,51,52,57,56],"class_list":["post-22984","post","type-post","status-publish","format-standard","hentry","category-enterprise-software","category-it-services","category-news","tag-incidents","tag-itil","tag-loaners","tag-servicenow","tag-snow","tag-support","tag-tickets"],"_links":{"self":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/posts\/22984","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/users\/120"}],"replies":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/comments?post=22984"}],"version-history":[{"count":3,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/posts\/22984\/revisions"}],"predecessor-version":[{"id":23405,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/posts\/22984\/revisions\/23405"}],"wp:attachment":[{"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/media?parent=22984"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/categories?post=22984"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.montclair.edu\/information-technology\/wp-json\/wp\/v2\/tags?post=22984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}