{"id":2462,"date":"2023-01-19T13:32:39","date_gmt":"2023-01-19T18:32:39","guid":{"rendered":"https:\/\/www.montclair.edu\/institutional-review-board\/?page_id=2462"},"modified":"2023-01-24T09:13:29","modified_gmt":"2023-01-24T14:13:29","slug":"troubleshooting-cayuse","status":"publish","type":"page","link":"https:\/\/www.montclair.edu\/institutional-review-board\/cayuse-irb\/troubleshooting-cayuse\/","title":{"rendered":"Troubleshooting in Cayuse"},"content":{"rendered":"<h3><strong>We have been advised by Cayuse that if you are having problems logging into the platform to try any and all of the following:<\/strong><\/h3>\n<ul>\n<li>Do not bookmark the login address<\/li>\n<li>Delete all cookies, cache and history<\/li>\n<li>Close and reopen browser<\/li>\n<li>Try a different browser<\/li>\n<li>Open an incognito window \u2013\u00a0<a href=\"https:\/\/www.youtube.com\/watch?v=SgjkB2-od04\">How to<\/a>\u00a0and then try logging in, type into address bar:\u00a0<strong>montclair.cayuse424.com<\/strong><\/li>\n<li>If you are on campus, you can try the Campus Computing Labs:\u00a0<a rel=\"noopener nofollow noreferrer\" href=\"https:\/\/www.montclair.edu\/information-technology\/public-computing-labs\/\" target=\"_blank\" class=\"oiM5sf\">https:\/\/www.montclair.edu\/information-technology\/public-computing-labs\/<\/a>\u00a0as we\u2019re finding that desktops on campus as well as MSU issued laptops are working without this issue<\/li>\n<\/ul>\n<p><strong>If problem persists, please submit a help desk ticket at\u00a0<a href=\"https:\/\/support.cayuse.com\/hc\/en-us\/restricted?return_to=https%3A%2F%2Fcayuse.zendesk.com%2Fhc%2Fen-us\">Cayuse<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have been advised by Cayuse that if you are having problems logging into the platform to try any and all of the following: Do not bookmark the login address Delete all cookies, cache and history Close and reopen browser Try a different browser Open an incognito window \u2013\u00a0How to\u00a0and then try logging in, type [&hellip;]<\/p>\n","protected":false},"author":324,"featured_media":540,"parent":156,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2462","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.montclair.edu\/institutional-review-board\/wp-json\/wp\/v2\/pages\/2462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.montclair.edu\/institutional-review-board\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.montclair.edu\/institutional-review-board\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/institutional-review-board\/wp-json\/wp\/v2\/users\/324"}],"replies":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/institutional-review-board\/wp-json\/wp\/v2\/comments?post=2462"}],"version-history":[{"count":2,"href":"https:\/\/www.montclair.edu\/institutional-review-board\/wp-json\/wp\/v2\/pages\/2462\/revisions"}],"predecessor-version":[{"id":2465,"href":"https:\/\/www.montclair.edu\/institutional-review-board\/wp-json\/wp\/v2\/pages\/2462\/revisions\/2465"}],"up":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/institutional-review-board\/wp-json\/wp\/v2\/pages\/156"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/institutional-review-board\/wp-json\/wp\/v2\/media\/540"}],"wp:attachment":[{"href":"https:\/\/www.montclair.edu\/institutional-review-board\/wp-json\/wp\/v2\/media?parent=2462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}