{"id":386,"date":"2017-10-30T19:01:00","date_gmt":"2017-10-30T19:01:00","guid":{"rendered":"https:\/\/www.montclair.edu\/residence-life\/?page_id=386"},"modified":"2022-01-26T12:15:36","modified_gmt":"2022-01-26T17:15:36","slug":"frequently-asked-questions-2","status":"publish","type":"page","link":"https:\/\/www.montclair.edu\/residence-life\/service-requests\/digital-television-service\/frequently-asked-questions-2\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h1>Television Service FAQs<\/h1>\n<p><strong>Is there a charge for basic TV service in the residence halls?<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Basic TV service is provided at no additional cost; however, if you want to watch TV you must have the QAM tuner.<\/span><\/p>\n<p><strong>What do I need to connect my TV to the output in the wall?<\/strong><\/p>\n<p><span style=\"font-weight: 400\">A coaxial\u00a0cable is required to connect your television to the wall output.<\/span><\/p>\n<p><strong>Where do I find the cable channel lineup?<\/strong><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Visit the\u00a0<\/span><a href=\"http:\/\/tvlistings.zap2it.com\/tvlistings\/ZCGrid.do?method=decideFwdForLineup&amp;zipcode=07043&amp;setMyPreference=false&amp;lineupId=NJ63501:-&amp;isDescriptionOn=false&amp;aid=zap2it\"><span style=\"font-weight: 400\">channel listings webpage<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If prompted for a zipcode enter 07043 for Montclair.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Select 精品成人福利在线 University \u2013 Cable from the list of options.<\/span><\/li>\n<\/ol>\n<p><strong>What equipment will I need to connect my TV in the residence halls?<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Standard coaxial cable Cable-ready TV.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Television equipped with a QAM tuner or an external tuner.\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">For more information, visit our\u00a0<\/span><a href=\"https:\/\/www.montclair.edu\/residence-life\/service-requests\/digital-television-service\/television-compatibility\/\"><span style=\"font-weight: 400\">Television Compatibility web page<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>What is a QAM tuner?<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">QAM (quadrature amplitude modulation) is the format by which digital cable channels are encoded and transmitted via cable television providers.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The QAM tuner is a form of a receiver; it receives and processes digital television transmissions through a cable. It reads a certain kind of signal sent by your digital cable provider, and translates it so your television can read and process it properly to generate your television shows.<\/span><\/li>\n<\/ul>\n<p><strong>How will I know if I need a QAM tuner?<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The QAM tuner comes in two forms, either an internal device that is part of your inner TV, or an external device that can be plugged in to your TV.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">First, check to see if the TV has an internal tuner by searching the specifications section of your TV manual. If you no longer have your TV manual, locate the make and model of the TV and look up the specs online.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If your TV does not have an internal QAM tuner, an external QAM tuner will need to be purchased in order to receive channels.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">For more information, visit our\u00a0<\/span><a href=\"https:\/\/www.montclair.edu\/residence-life\/service-requests\/digital-television-service\/television-compatibility\/\"><span style=\"font-weight: 400\">Television Compatibility web page<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/li>\n<\/ul>\n<p><strong>Where can I purchase a QAM tuner?<\/strong><\/p>\n<p><span style=\"font-weight: 400\">QAM tuners can be purchased at some electronic stores and online. For more information, visit our\u00a0<\/span><a href=\"https:\/\/www.montclair.edu\/residence-life\/service-requests\/digital-television-service\/television-compatibility\/\"><span style=\"font-weight: 400\">Television Compatibility web page<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n<p><strong>How do I set up my TV?<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Method 1: Analog cable &amp; digital cable \u2013 Internal QAM tuner<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Connect one end of the coax cable into the wall jack and the other end to the TV.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Set the TV to CABLE or CATV.\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">This setting is normally located in the menu or set-up option however it varies depending on the TV make and model.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Run a channel scan.\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">This setting is normally located in the menu or set-up option however it varies depending on the TV make and model.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">Method 2: Digital cable \u2013 external QAM tuner<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Connect one end of the coax cable into the wall jack and the other end into the external QAM tuner.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Connect the external QAM tuner to the TV.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Set the TV to CABLE or CATV.\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">This setting is normally located in the menu or set-up option however it varies depending on the TV make and model.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Run a channel scan.\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">This setting is normally located in the menu or set-up option however it varies depending on the TV make and model.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><strong>My television does not appear to be working properly. What should I do?<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Analog Cable<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ensure that the coax cable is securely connected at both ends<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">In the menu or set-up options on the TV, verify that the TV is set to CABLE or CATV<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Run a channel scan. This setting is normally located in the menu or set-up option however it varies depending on the TV make and model<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Check your University email for a maintenance notice. While maintenances that are service impacting are infrequent, it may be possible that we are undergoing a maintenance.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Contact Apogee\u2019s 24-hour support center to report the issue at .<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">Digital Cable<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Verify that your TV has the proper QAM tuner (internal or external). Without a QAM tuner you will not receive the channels.\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">First, check to see if the TV has an internal tuner by searching the specifications section of your TV manual. If you no longer have your TV manual, locate the make and model of the TV and look up the specs online.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If your TV does not have an internal QAM tuner, an external QAM tuner will need to be purchased in order to receive channels.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ensure that all cables are connected securely<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">In the menu or set-up options on the TV, verify that the TV is set to CABLE or CATV<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Run a channel scan. This setting is normally located in the menu or set-up option however it varies depending on the TV make and model<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Check the email listed on your account for a maintenance notice. While maintenances that are service impacting are infrequent, it may be possible that we are undergoing a maintenance.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Contact Apogee\u2019s 24-hour support center to report the issue at 855-719-5084.<\/span><\/li>\n<\/ol>\n<h1>Streaming Service FAQs<\/h1>\n<p><strong>How much does the Stream2 service cost?<\/strong><\/p>\n<p><span style=\"font-weight: 400\">The Stream2 streaming service is provided at no additional cost to all resident students.<\/span><\/p>\n<p><strong>How do I access the Stream2 service?<\/strong><\/p>\n<p><span style=\"font-weight: 400\">To access the Stream2 service:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Download the Stream2 app to the device of your choice from your app store.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If you are viewing from a laptop or web browser, go to <\/span><a href=\"https:\/\/webplayer.mystream2.com\/\"><span style=\"font-weight: 400\">https:\/\/webplayer.mystream2.com<\/span><\/a><span style=\"font-weight: 400\">\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Once the app is downloaded or you access the website, use your MSU NetID and password to log into the app and start streaming!\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Please remember that streaming is only available on campus on the MSU-Secure or MSU-Wifi WiFi networks.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>What devices am I able to use with Steam2?<\/strong><\/p>\n<p><span style=\"font-weight: 400\">The Stream2 app is available on multiple devices including iPhone, iPad, Android phones and tablets and your laptop.\u00a0<\/span><\/p>\n<p><strong>Can everyone on-campus access Stream2?<\/strong><\/p>\n<p><span style=\"font-weight: 400\">No, Stream2 is only available for current 精品成人福利在线 University residential students. When you sign up for the Stream2 service, you must confirm that you are living on campus in order for the registration to be accepted.<\/span><\/p>\n<p><strong>How come my service isn\u2019t working with my WiFi off?<\/strong><\/p>\n<p><span style=\"font-weight: 400\">In order to utilize Stream2, you must be\u00a0<\/span><strong>on-campus<\/strong><span style=\"font-weight: 400\"><strong>\u00a0<\/strong>and connected to either the MSU-Secure or MSU-WiFi networks. You cannot access the service from your device\u2019s data.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Television Service FAQs Is there a charge for basic TV service in the residence halls? Basic TV service is provided at no additional cost; however, if you want to watch TV you must have the QAM tuner. What do I need to connect my TV to the output in the wall? A coaxial\u00a0cable is required [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":546,"parent":390,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-386","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/pages\/386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/comments?post=386"}],"version-history":[{"count":1,"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/pages\/386\/revisions"}],"predecessor-version":[{"id":2875,"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/pages\/386\/revisions\/2875"}],"up":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/pages\/390"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/media\/546"}],"wp:attachment":[{"href":"https:\/\/www.montclair.edu\/residence-life\/wp-json\/wp\/v2\/media?parent=386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}